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Uplifting music — When working as a Client Liaison you are the first person our clients interact with when visiting the Tax Centers Your role is extremely valuable and will aid the Community Tax Centers in assisting over 20000Austin-area families In this training session I will be discussing community Tax Centers processes as well as how to complete an intake interview This training follows Form 13614-C the IntakeInterview quality Review Sheet which you can find on iron This training is extensive so feel free to pause the video as needed Each intake desk is set up with all items needed to conduct a thorough interview all within arms reach uplifting music The intake process begins when a client arrives Greet the client and instruct them to sing in The majority of our Tax Centers use a paper sign-in sheet while others use a digital sign-in Once the client has signed inland the client a clipboard Each clipboard holds laminated questionnaire as well as the IRS Intake Sheet The questionnaire on the top of the clipboard should be read first This questionnaire helps us identify clients that are possibly outside our income eligibility or our scope of service It's very important for clients to read this questionnaire carefully before proceeding with the rest of the paperwork When you are ready to begin an intake interview call the next client in line Locate the next client in line by reading the fields in the Staff Only section of the sign-in sheet In the gray Staff Only section if the Interview In Progress box has been checked the client is currently working with another Client Liaison If the Ready for Preparer box is checked the client has completed their intake interview and is now waiting foreign available tax preparer to assist them In the Interview Notes section of the sign-in sheet a Client Liaison may write notes indicating why the client will not be getting their tax prepared at this time or that the client has stepped out and will return Once you have called the next client to the intake desk make sure to check interview In Progress box on the sign-in sheet As a Client Liaison your role includes completing or correcting any field son the Intake Sheet If a client has not completed the Intake Sheet never send the client back to the waiting area Instead please help them complete the form During the intake interview greet the client request a photo ID for the primary taxpayer and spouse and the Social Security cards or ITIN letters for everyone that will relisted on the tax return Also ask the client to place all tax documents on the table It is important that the client show you any items that they think will be needed to prepare an accurate tax return To learn more about acceptable forms of identification please see our CTC Resources page uplifting music Kristina Hi How are you — Good- Good Is this your first time with us — It is — Great well welcome The Community Tax Centers were part of an IRS program It's called a VITA program The way it's...
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